I have won on other casino sites and never had any concerns with getting my money out in the past and never had to wait 1 week for each withdrawal. I run a successful business and im a father and do not have time to gamble no where near the time that the casino is implying. They have offered me a refund to all my deposits also which is not right as if I had kept depositing over and over again and loose every time would they stop my account then or just keep taking my money. Please also note that we did explain to Trent that we will reimburse back his entire deposits ever made to Viper spin, on a secondary account and then that account will also be then excluded. Trent feel free to confirm that amount with your banking provider + we can also attach deposit screenshots from our back end. No further bets under his name will be allowed to be placed on Viper spin.
The player’s account got blocked.
Hi Jai, this is because you deposit using USD / EUR, which we do reimburse any fees to our players. However you emailed us then asked for your account to be banned 🙂 we did email back when our team was at the office requesting for you to send those fees though but instead you made this comment / review. You need to email our email those fees, you didn’t send photos to our main email. Live chat is just to help on basic things, they can not issue money / fee returns. The player from Australia had his account blocked without further explanation.
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I can assure you this player has no email with us, and if he does I’m sure he can forward it to yourself and we can have a live call and see? Allowing people to pay for negative reviews on casinos to “damage” reputation is a bit unfair I’m sure you can agree with me on that. You have literally had the most simple issues with every part of this, you were over a weekly withdrawal limit, you had the wrong post code, you are wrong.
- It’s also a good time to check if there are any deposit bonuses available, as these can provide additional funds.
- After reviewing the T&Cs related to the casino’s bonuses, I found some parts that I consider unfair to players.
- There is currently only $80,000 AUD left in the account, with every bet log that you finished up with on the day submitted to guru with the gaming providers official time stamps.
- Both experienced and new players will be happy enough with what is on offer.
- ViperWin Casino has gotten its name from its logo that has a viper on it.
- That never happened and was spoken to like shit in the process.
- Slot games are often made with the same level of art, sound, and animation as AAA games (an aspect of the product that is often overlooked).
ViperSpin Casino – Player’s withdrawal requests have been cancelled.
We have now received further evidence from the casino and this will be reviewed. I have since requested further evidence of the player’s transactions from the casino, upon receipt of which we will re-evaluate this case. Therefore, the issue at hand is the use of multiple accounts. As previously mentioned, your lawyer / legal team are welcome to contact us directly and we will allow Guru now the time to go through all provided documents otherwise it will continue back and forth.
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I’m uploading every single discussion tomorrow so people can truely understand the drama we have with you then it will become very clear that you live in some type of fantasy universe. I couldn’t care where you play, I genuinely feel sorry for any casino or support management. Your level up funds are void, they’re casino funds and as mentioned your account is banned.
Player’s withdrawal requests have been cancelled.
For the best experience we recommend using one of the newer device models. If the player had accumulated their winnings from the use of a bonus that had been claimed unfairly, we would agree with the player being penalized. Please do send all logs and any other evidence pertaining to the duplicate account/betting patterns to my e-mail, for us to review. ATFs include eCOGRA, Gaming Laboratories International, iTech Labs, Technical Services Bureau.
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The player from Australia was blocked without further explanation. The complaint was closed as resolved after the casino and the player made a deal and the player received the promised money. The player from Australia shares their financial activity at ViperSpin casino, revealing a total deposit of $56,734 and $18,650 withdrawn, resulting in a loss of $38,084.
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So I am having hard time understanding why have the settings changed over last 7 days ? But I am glad this has reached the highest people and I will get it sorted and paid out, its just that my kid will have to wait fir extra 3 days to see me instead. The player from Australia had attempted a withdrawal of $20,000 from ViperSpin Casino, but was denied due to a duplicate account he had made when he was unable to access his original account. Although ViperSpin had agreed to refund the deposits made on the second account as a courtesy, they had refused to process the withdrawal. They had offered the player the option of reopening his new account and removing the original one, but the player remained dissatisfied.
- RTP is a commonly used metric to assess online casino products.
- Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
- Despite their efforts, they constantly face various obstacles such as the need for additional verification, and accusations of ‘insufficient monetary turnover’.
- Multiple menus on each page guarantee seamless navigation across the website.
- I would also expect that if the casino is overwhelmed, they are simply too busy to verify every newly registered player.
- We have reviewed the additional evidence provided by the casino and thoroughly reviewed the entire case once more.
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ViperSpin doesn’t accept players from the UK so I don’t really understand how you can have any experience with them. As yu can see, every time any player accuses any casino of “being a scam”, we encourage the player to submit the complaint, so the real problem can be detected and investigated. Well, no wonder there is still no submitted complaint from this player so far. Hi Radka, I have already spoken to Adam regarding this a personal attack was done last night on our casino and this guy is one of the people that were on this post. I did send Adam full information but allowing people to slander the casino is a bit unfair.
ViperSpin Casino review and rating
ViperWin casino supports payments in cryptocurrency and fiat currency. It is certified for fair gaming by multiple top audit agencies including BM Test Labs, QUINEL and Gaming Labs International (GLI). This provider operates with licenses from top licensing authorities including viperspin the Malta Gaming Authority (MGA), HM Government of Gibraltar and the United Kingdom Gambling Commission (UKGC). Registration is easy – it takes just a minute to open your account. Once you have your ViperWin account you can fund it using cryptocurrency or fiat currency.
I am still waiting for the requested documents to be sent by the casino. If there is no response upon the expiry of the timer, the complaint will be closed as ‘unresolved’ as previously mentioned. “I have proof that I had that money in the account and I will prove it at the right time. I was playing your casino the night before you shut me down and I had over 340k in the account.”
For the sports bonus, the wagering is 6x on your bonus and deposit. This, too, is in line with most sports bonuses in the industry. Every time you see a casino bonus that interests you, it is important to read its terms. Below, we list the most central terms and conditions related to the Viper Win Casino welcome offer. New customers at Viper Win Casino are entitled to a 100% up to $500 + 200 Spins bonus. On top, you will get 200 spins and one try at a fun bonus game called Bonus Crab.
I’d be afraid that you’ll lose all your winnings until you manage to meet the unknown wagering requirement. The support have told me 3 or 4 times “you need to wager 40usd more then you can withdraw”, so I wager that plus some, and still no withdrawal. I have more than 1x over my deposit and keep being told i need to wager more to withdraw, but after asking countless times they cannot tell me an amount i need to wager to “unlock” my withdrawal.
- I do not have multiple accounts with Viperspin, they are completely making up stories.
- It was founded in 2014 and is today a regular fixture at multivendor casinos.
- Anytime you messaged us wanting “sponsorship” (which we don’t do) you had 1 viewer.
- Finally, in order to comply with AML rules and prevent additional fees, you must wager your deposits at least once before requesting a cash-out.
- In addition, 215 illegal services have exited the country since ACMA began enforcing new illegal offshore gambling rules in 2017.
- Thank you very much, trent1, for providing all the necessary information.
- If the player had accumulated their winnings from the use of a bonus that had been claimed unfairly, we would agree with the player being penalized.
We definitely did our absolute best by Markus in this case, refunding all deposits + well over $5,000 AUD of bonuses on top. Live chat can not close accounts, and nothing was referred to us. If you have a transcript of your conversation and them agreeing that it was now closed that would be incredibly helpful to us. Regardless no one confirmed your account was closed on our end either, if you had not of made two accounts in the first place this would not have occurred. However you have contacted me through a streamer saying you can lift my account and continue to play and my original account will be deleted withdraw on your account would have and issues anymore. I acknowledge that you have given me “bonus cash” however I have never profited from any of the bonus.
Yes, ViperWin casino has a good collection of live casino games from Evolution Gaming, Ezugi, Lucky Streak and a number of other vendors. The games available include variants of blackjack, roulette, baccarat, poker and game shows. Deposits reach your ViperWin account instantly and they are all free. The maximum single deposit that the casino allows depends on the payment method you use.
Temple Tumble 2 Dreamdrop, Jackpot Raiders, and Age of Gods are some of the popular jackpot games available. Most casinos today keep mobile device users firmly in mind when designing their services. Viper Win Casino, too, is developed first and foremost for mobile use. No apps are needed as everything already functions well on your browser.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve. This establishes it as a medium-sized online casino within the bounds of our categorization. We did not find ViperSpin Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.
Please allow me to ask you a few questions, so I can understand the whole situation completely. I have referred buy a friend he mentioned that yous assist with casino disputes. Due to the aforementioned reasons, this complaint will now be rejected. Just to keep you updated, this case is once more being discussed internally today regarding the latest evidence and I will post our response immediately thereafter. We are currently awaiting additional information from the player and will update here accordingly.
Both experienced and new players will be happy enough with what is on offer. ViperWin casino has an excellent mobile option for those who prefer playing casino games on their smartphones or tablets. The ViperWin mobile casino is compatible with the Android and iOS mobile platforms.
The entire collection of promotions and bonuses is available for you to use. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. I can understand why their are policies and rules and term and conditions it’s their to protect the business from cheats or cheater, I never thought they would use those rules no to pay the their client of their winning.
They express skepticism about the Return to Player (RTP) and feel that something is amiss. After a closer examination, we ended up rejecting this complaint as unjustified. The player from New Zealand reported a gambling problem to ViperSpin but has claimed their request for help was ignored.
The casino claimed that the player had been aware of the duplicate account issue and continued to play and deposit funds. The player had requested a resolution sum of $3,000, but the casino refused any further payouts. We had concluded the issue as settled since the player had accepted the deposit refund and continued to play, indicating satisfaction with the resolution. The player had accepted the conclusion, although unhappily. The player from Australia reported a withdrawal issue from Viperspin. Despite following the casino’s withdrawal rules and waiting the requisite seven days between withdrawals, his recent withdrawal requests were cancelled due to alleged exceeding of weekly limits, which the player disputes.
After a thorough review of ViperSpin Casino and considering its size, complaints, licenses, customer support, terms and conditions, limits, and other factors, I decided to give it a very good reputation rating. This means that it is a great casino that will be suitable for most players. Everything I found out is written in more detail in this review. Keep reading to find out more about this casino and whether it’s safe and suitable for you.
The it’s going to be possible to submit an official complaint through our website, but if you already sent it via email, then it’s OK as well. And our accounting trying to speed up a withdrawal, over 9 days ago… But you cancelled it and then said you’d re-do it which you didn’t do.
